Ensuring your jewelry fits perfectly is key to us at Huenaut. Many of our pieces are resizable for a custom fit. For those that aren't, we provide detailed sizing in the product descriptions. If you're unsure, please measure according to our sizing guide or contact us for assistance — we're here to help you find the perfect piece!

If the jewelry you receive doesn't meet your expectations, no worries! Huenaut offers a 30-day money-back guarantee. Visit our refund and return policy to learn how to get your money back. We'll provide all the necessary information for you to return the item, whether you'd like an exchange or a full refund. Your satisfaction is our top priority!

For our international customers, we're pleased to offer free global shipping. There are no additional costs for international shipping when you order from Huenaut, so you can enjoy our exquisite jewelry no matter where you are in the world!

After your order is shipped from Huenaut, you'll receive an email with a tracking number. To track your order, simply go to the 'Track Order' page on our website and enter either your order number along with your email or phone number, or directly input the tracking number provided. Furthermore, while Huenaut is not affiliated with ParcelsApp, many of our customers find it efficiently tracks our orders. You can use the tracking number in ParcelsApp for an additional way to follow your order's journey to you.

Your Huenaut jewelry will typically be shipped within 3 business days. Generally orders are delivered within 5-10 business days. In rare cases where unforeseen delays occur, we still guarantee delivery within 7-16 business days. Rest assured, we always strive to minimize any delays and appreciate your patience.

It's important to ensure that the shipping address provided at the time of your order is accurate. Huenaut is not liable for orders not delivered due to incorrect addresses or rejected deliveries. In these cases, the responsibility lies with the customer. Please double-check your details when placing an order to ensure a smooth delivery process.

In instances where your package is marked as delivered but hasn't been received, the responsibility to file a claim rests with the customer. We advise contacting the local logistic company that shipped your package to initiate a claim. Huenaut recommends keeping a close eye on tracking updates for timely action in such situations.

By purchasing with Huenaut, you help contribute to animal welfare around the world, allowing us the amazing opportunity to donate a portion of our profits to animal sanctuaries and rehabilitation centers each month. As Huenaut grows, our impact on animal welfare grows, providing care and aid to a variety of animals in need.

We offer a Shipping Protection on all orders for an additional $3. This protects your order in the case that it is lost in transit, damaged, delivery attempt failure, and also when tracking shows delivered but you did not receive it.

Without shipping protection, we cannot guarantee refunds on orders that show delivered but buyer claims to not have received.

In some cases, items may ship from different locations depending on stock availability to ensure fastest delivery.

If this is the case, you should have received multiple tracking numbers for your order.

You can track updates here.

Orders cannot be cancelled while in transit as there is no way to reroute the package.

If you no longer want the item, please wait until you receive it and then contact us for return/refund information.

We currently ship internationally. We have warehouses in the US, UK, CA, and CH. We will ship your order from wherever the fastest delivery can be made from based on location and inventory.

Unfortunately, we have a quick shipment processing time after an order has been placed which does not allow us to make changes to the order.

Please make sure the address and other order details you enter are accurate.

We send an order confirmation email after an order has been placed for all orders.

In some cases, the email may end up in your spam or junk mail so please check if it's there.

If you are still unable to find it, please contact us for further assistance at support@huenaut.com

Unfortunately, we currently do not offer wholesale services. However, we are in the works of making this possible for businesses and retailers interested in partnering with us.

Something not quite right with your order? Don’t worry, the Huenaut customer service team is ready to help. Email us at support@huenaut.com and advise us of your issue. We’ll endeavor to resolve any issues as quickly as possible.