We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@huenaut.com

If your return is accepted, you will receive instructions on how and where to send your package. The customer is responsible for all shipping cost related to returning the item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@huenaut.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/refunds on sale items, gift cards, shipping protection, and lifetime warranty.

If you purchased the item as a bundle, you will receive your refund accordingly. For example, if you purchase an item with the Buy 2, Get 1 Free deal, and you return 2 of the 3 items, you will only get a refund for one of the items you return. The second item would be considered the free item; therefore, there would be no amount to be refunded for the second item. For any questions or concerns regarding this policy, please feel free to email us at support@huenaut.com.

In addition to this, we are not able to process refunds for returns made on orders with a chargeback since the bank will handle the chargeback claim.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@huenaut.com.